"Public Nuisance Petitions Processing of National Environmental
「"Public Nuisance Petitions Processing of National Environmental 」於資料集「EPQSummary_PublicNuisanceDispute」由單位「行政院環境保護署」的陳先生所提供，聯繫電話是02-2311-7722#2386，最近更新時間為：2023-07-27 01:02:16。 欄位Project Title的內容是"Public Nuisance Petitions Processing of National Environmental Nuisance Cases Center and MIS System Functions Services Quality Improvement Plan of 2015-2016" ， 欄位Project Subject的內容是"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 26 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 22,000 complaints per month 2015-2016; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases. The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 4 training sessions, 2 operations review meeting and 6 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals. In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2015 and FY2016, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support:1.To reduce the inefficient use of manpower and improve the efficiency with which cases are dealt with, it was decided that the Public Nuisance Reporting Management System would handle all public nuisance complaints received under the 1999 Assignment System, with complaint handling and the process of replying to the members of the public submitting the complaints being centralized under the Public Nuisance Reporting Management System. This has led to a significant reduction in unnecessary waste of effort caused by the creation of duplicate files. 2.In order to gain a clearer understanding of the quality of service provided by the personnel responsible for taking complaint calls at the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices, and at the environmental problem reporting centers of the special municipalities of Taoyuan City, Taichung City, Tainan City and Kaohsiung City, and 16 individual counties and cities, telephone call handling quality testing was performed. Telephone courtesy testing has already been completed for the period 2015-2016. 3.Ongoing follow-up has been performed with respect to repeated complaints, along with analysis of items where low satisfaction has been reported in public opinion surveys. A list of repeated complaint cases has been prepared and submitted to the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices. In addition, every two months details of the percentage of repeated complaint cases that have been successfully dealt with is submitted to the project com..." ， 欄位Project Year的內容是2015 ， 欄位Organizer的內容是"Bureau of Environmental Inspection" ， 欄位Executive Unit的內容是"振興發科技有限公司" ， 欄位Reporting download URL的內容是https://epq.epa.gov.tw/project/filedownload.aspx?fid=145562 ， 欄位Publish Date的內容是20170701 。
Project Title
"Public Nuisance Petitions Processing of National Environmental Nuisance Cases Center and MIS System Functions Services Quality Improvement Plan of 2015-2016"
Project Subject
"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 26 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 22,000 complaints per month 2015-2016; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases. The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 4 training sessions, 2 operations review meeting and 6 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals. In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2015 and FY2016, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support:1.To reduce the inefficient use of manpower and improve the efficiency with which cases are dealt with, it was decided that the Public Nuisance Reporting Management System would handle all public nuisance complaints received under the 1999 Assignment System, with complaint handling and the process of replying to the members of the public submitting the complaints being centralized under the Public Nuisance Reporting Management System. This has led to a significant reduction in unnecessary waste of effort caused by the creation of duplicate files. 2.In order to gain a clearer understanding of the quality of service provided by the personnel responsible for taking complaint calls at the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices, and at the environmental problem reporting centers of the special municipalities of Taoyuan City, Taichung City, Tainan City and Kaohsiung City, and 16 individual counties and cities, telephone call handling quality testing was performed. Telephone courtesy testing has already been completed for the period 2015-2016. 3.Ongoing follow-up has been performed with respect to repeated complaints, along with analysis of items where low satisfaction has been reported in public opinion surveys. A list of repeated complaint cases has been prepared and submitted to the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices. In addition, every two months details of the percentage of repeated complaint cases that have been successfully dealt with is submitted to the project com..."
Project Year
2015
Organizer
"Bureau of Environmental Inspection"
Executive Unit
"振興發科技有限公司"
Reporting download URL
Publish Date
20170701
「"Public Nuisance Petitions Processing of National Environmental 」所屬的資料集：「EPQSummary_PublicNuisanceDispute」的其他資料
Project Title：
The Project Plan of Advisory Services for Public Nuisance and Evidence Examination Technology
Project Subject：
Project Year：
2013
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
"The Project of Improving Public Service Quality with Fast-Check Air Pollution Cases in 2016."
Project Subject：
"The county received more than 4,700 cases of public opinion each year, in addition to properly hand
Project Year：
2016
Organizer：
"Environmental Protection Bureau Yunlin County"
Project Title：
"104 years Taitung air pollution petition cases quickly dealt control plan"
Project Subject：
"(1)The vendor shall report next month on the 25th January premise inspection staff roster.(2)manufa
Project Year：
2015
Organizer：
"Taitung County Environment Protection Bureau"
Project Title：
The Project of Air Pollution Petitions Inspecting Control of Changhua County in 2020
Project Subject：
Project Year：
2020
Organizer：
Environmental Protection Bureau Changhua County
Project Title：
National Environmental Nuisance Cases Center MIS Implementation ＆ Maintenance project 2011
Project Subject：
Project Year：
2011
Organizer：
Bureau of Environmental Inspection
Project Title：
2003 satisfaction survey of all levels of environmental administration for processing citizens com
Project Subject：
Project Year：
2003
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
A Study on Operation and Law of Environmental Dispute Resolution and Environmental Liability (The Se
Project Subject：
Project Year：
2009
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The Research on Amendments to the Provisions regarding Reverse Burden of Proof in Public Nuisances a
Project Subject：
Project Year：
2019
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Project of database application and cloud computing with other networks for public nuisance petitio
Project Subject：
Project Year：
2019
Organizer：
Bureau of Environmental Inspection
Project Title：
National Environmental protection Agencies Public Nuisance cases Accepting Center MIS Upgrade and Ma
Project Subject：
Project Year：
2006
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
A Study on Operation and Law of Environmental Dispute Resolution and Environmental Liability
Project Subject：
Project Year：
2008
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The Application of Remote Sensing Technologies to Environmental Protection and Public Dispute
Project Subject：
Project Year：
2004
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Comparison and Analysis of Public Nuisance Disputes Mediation Affairs in Taiwan and Japan (Second Ye
Project Subject：
Project Year：
2003
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
"106 years Taitung air pollution petition cases quickly dealt control plan"
Project Subject：
"(1)The vendor shall report next month on the 25th January premise inspection staff roster.(2)manufa
Project Year：
2017
Organizer：
"Taitung County Environment Protection Bureau"
Project Title：
National Environmental Nuisance Cases (3rd) Center MIS Implementation ＆ Maintenance project 102~104
Project Subject：
Project Year：
2014
Organizer：
Bureau of Environmental Inspection
Project Title：
The Project Plan of Advisory Services for Public Nuisance and Evidence Examination Technology (2 Yea
Project Subject：
Project Year：
2017
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The application of Remote sensing Technologies to Public Dispute
Project Subject：
Project Year：
2007
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Legal Aid of Public Nuisance Disputes
Project Subject：
Project Year：
2012
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
2009 Tainan County Air Pollution Complaints Auditing Management Plan
Project Subject：
Project Year：
2009
Organizer：
Environmental Protection Bureau of Tainan City
Project Title：
Project Subject：
Project Year：
2010
Organizer：
Environmental Protection Bureau of Tainan City
Project Title：
Project of database application and cloud computing with other networks for public nuisance petitio
Project Subject：
Project Year：
2020
Organizer：
Bureau of Environmental Inspection
Project Title：
The application of Remote Sensing Technologies to Environmental Protection and Public Dispute
Project Subject：
Project Year：
2012
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Regulation Relating To The Environmental Civil Liability
Project Subject：
Project Year：
2004
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Service satisfication survey of the call center
Project Subject：
Project Year：
2002
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
"2020-2021 Plan for Public Nuisance Dispute Legal Aid Project"
Project Subject：
"Since the initiation of the 2013 legal assistance project for public nuisance disputes, we have alr
Project Year：
2020
Organizer：
"Department of Supervision Evaluation ＆amp; Dispute Resolution"
Project Title：
The application of Remote Sensing Technologies to Environmental Protection and Public Dispute
Project Subject：
Project Year：
2006
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Public Nuisance Petitions Processing of National Environmental Nuisance Cases Center and MIS System
Project Subject：
Project Year：
2015
Organizer：
Bureau of Environmental Inspection
Project Title：
The Project of Air Pollution Petitions Inspecting Control of Changhua County in 2021
Project Subject：
Project Year：
2021
Organizer：
Environmental Protection Bureau Changhua County
Project Title：
"The Project of Improving Public Service Quality with Fast-Check Air Pollution Cases in 2011."
Project Subject：
"In recent years as a result of the level of living promotion, environmental protection consciousnes
Project Year：
2011
Organizer：
"Environmental Protection Bureau Yunlin County"
Project Title：
Project of database application and cloud computing with other networks for public nuisance petition
Project Subject：
Project Year：
2021
Organizer：
Bureau of Environmental Inspection
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