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EPA Supervision Evaluation SystemSupervision Evaluation2003

「EPA Supervision Evaluation SystemSupervision Evaluation2003」於資料集「MajorEnvironmentalPolicies」由單位「行政院環境保護署」的陳小姐所提供，聯繫電話是(02)23117722#2753,(02)23117722#2756，最近更新時間為：2023-07-30 01:03:45。欄位編號的內容是1215 ，欄位標題的內容是EPA Supervision Evaluation System ，欄位摘要的內容是Owing to the increasingly complex nature of environmental protection affairs the Department of Supervision Evaluation and Dispute Resolution has shifted from its former passive role to a more proactive stance in its work. In all aspects – from actively building up an integrated supervision evaluation system, and promoting the entrance of green products on the market, to strengthening the investigatory and double-checking functions of the public nuisance complaint system – it is evident that this department has a renewed determination about its work. ，欄位全文的內容是Owing to the increasingly complex nature of environmental protection affairs the Department of Supervision Evaluation and Dispute Resolution has shifted from its former passive role to a more proactive stance in its work. In all aspects – from actively building up an integrated supervision evaluation system, and promoting the entrance of green products on the market, to strengthening the investigatory and double-checking functions of the public nuisance complaint system – it is evident that this department has a renewed determination about its work. According to EPA organizational regulations, the EPA Department of Supervision Evaluation and Dispute Resolution (DSEDR) is responsible for three main work areas: 1. Routine investigation and reporting of environmental protection affairs, follow up tracking and evaluation of the handling of environmental protection affairs 2. Evaluation of supervisory duties for environmental protection affairs executed by municipal, county and city governments; double-checking pollution source controls 3. Appraisal of environmental protection related disputes and laying down regulations for dispute resolution. Assisting with appraisal of serious disputes, resolutions and appeals. As environmental protection affairs become ever more complex in this era of rapid change, in addition to the above duties, the DSEDR fully complements the needs of the EPA by: evaluating the supervision of and tracking the progress of special environmental protection projects; assessing the achievements of local governments in the area of environmental protection; promoting the Green Mark and green procurements; and resolving and making follow-up assessments of public nuisance complaints. Proactively Adopting Innovative Measures The work of supervision evaluation is typically thought of as unvarying and passive, for example controlling the progress of administrative plans and thoroughly checking up on the status of plans as they are being carried out. It is quite easy for this kind of work to gradually become little more than fixed, mechanical tasks such as merely filling out reports. However, such tasks bring little of substantial benefit to environmental protection affairs and policy advancement. Moreover, as some plans overlap under the regulatory authority of different agencies (i.e.: the Executive Yuan’s Research, Development, and Evaluation Commission or the Public Construction Commission), these tasks become a burdensome and unnecessary workload for executive agencies. Beginning this year, the EPA has adopted the following innovative methods for carrying out supervision evaluation work: Establishment of integrated supervision evaluation system: Includes establishing online information system and integrating all EPA supervision evaluation plans into one interface. This makes it possible to use the Internet to find which projects are being carried out by which departments, giving users an overall command of the situation. Not only does this method improve on the current situation in which redundant forms must be filled out when the same plan is under the authority of many different agencies; it also greatly upgrades administrative efficiency. Analysis and review of special programs: Entails selection of particular topics such as plans entrusted to other agencies by the EPA and research projects carried out by the EPA, and gathering extensive data and surveying the content of each program. Also includes carrying out analysis, categorization, and compilation of statistics on the characteristics and rationale of each program – this information then serves as a basis for improving administrative affairs and formulating upcoming environmental policies. Strengthening supervision evaluation of construction projects: The EPA has subsidized local governments to carry out environmental engineering projects numerous times in the past. To complement the Three Tiered Construction Quality Control System (三級制工程品管制度) set in motion by the Public Construction Commission, the DSEDR is actively carrying out quality control and progress reviews on environmental engineering projects subsidized by the EPA (i.e., incinerators and landfills). Relevant project information is compiled into digitalized files and undergoes statistical analysis and timely reviews which are used as effective means to urge local governments to upgrade engineering quality and gain a firm command over the rate of progress as construction is carried out. Assisting Corporations, Actively Promoting Green Products The DSEDR has put forth great effort in promoting the Green Mark and encouraging green consumerism, and is especially commended for its outstanding success in advancing the Green Mark system over the past decade. In this area, the DSEDR has adopted the following concrete methods: Assisting large vendors, wholesale vendors, and government welfare stores to strengthen Green Mark product labeling: The EPA invited all large vendors to a discussion on August 26, however as the installation of special counters or districts has a bearing on businesses’ operating costs, some businesses showed little willingness to cooperate. At present, it is temporarily up to the EPA to provide Green Mark labels and make Green Mark products more visible on the market. These measures also make it more convenient for consumers who choose to purchase more environmentally friendly products. Planning the gradual transfer of Green Mark certification services to private groups: To complement the government policy of “Small Is Beautiful; Small But Capable,” and the ever-tightening national budget in recent years, deliberation of the Green Mark will be entrusted to the private sector in the future. This will not only save government expenses, but will also effectively streamline work procedures and raise work efficiency as the existing periodic audit system changes to a first-come-first-serve basis. Naturally, before formally transferring this task to the private sector, the EPA will draw up a set of appropriate response measures so that Green Mark related work continues to operate smoothly in the future. Urging all agencies to increase green procurements: Working to fully implement the Program to Promote Green Procurement in Government Agencies (政府機關綠色採購推動方案) ratified by the Executive Yuan, the EPA will strengthen guidance and assistance to staff in charge of procurements in agencies that have not had ideal performance in this area so that they fully understand the procedures involved in making green purchases. Apart from actively giving impetus to agencies to make more green procurements, the EPA will also heavily promote this idea to large enterprises so as to expand the market scale of environmentally friendly products. Holding Green Mark promotion activities: In December the EPA will hold a three-day Green Mark Promotion Achievement Exhibition, inviting domestic Green Mark product manufacturers and Tier 2 Eco Product manufacturers to participate. An estimated 100 booths will be on display to raise consumers’ level of awareness of the Green Mark. Enhanced Training Curriculum for Judiciary Officials To strengthen linkage and exchange between the fields of environmental protection and judiciary affairs and establish a consensus on the enforcement of environmental law, the EPA jointly held a series of “Practical Research Training for Public Dispute Investigation and Settlement” courses together with the Ministry of Justice at their training institute between July and August. Although similar training courses and exchange activities were also held in previous years, this year the EPA made significant revisions to its curriculum. Firstly, a “Practical Issues Workshop” was added to the curriculum. This course invited all of the EPA’s work units as well as the Bureau of Environmental Inspection and its three regional branches, the Environmental Police Unit and local environmental protection bureaus (EPBs), along with judiciary officials for face-to-face exchange of opinions. In addition, the EPA arranged for a day of on-the-spot instruction, inviting judiciary officials to investigate an illegal dump site at Taoyuan Sibin Expressway construction site. Participants were then taken to the Environmental Analysis Laboratory and the Beitou incineration plant. In addition, in response to the September 1 implementation of the newly revised code of criminal procedure and in order to raise inspectors’ capabilities to gather evidence for pollution incidents, the DSEDR and the Environmental Professionals Training Institute cooperated in holding an “Environmental Public Nuisance Judiciary Affairs Practicum” for inspectors and the Environmental Police Unit in September and October. Judges and court prosecutors were invited to lecture for this course. This special training worked to effectively build a platform and mechanism for mutual dialogue between judiciary officials and environmental protection staff. Each side was allowed to communicate their position and opinions. The training is expected to benefit the mature interoperation of environmental protection legislation, law enforcement and the judiciary system. Strengthened Investigation of Public Nuisance Complaints Public nuisance complaint cases are considered the area of most direct contact between environmental agencies and the public. Every year around 100,000 public nuisance complaints are filed by the public throughout the nation. Over 90% of these are filed over the telephone and the remaining cases are filed through letters or email. Each public nuisance complaint is handled by the environmental protection report center and the content of each appeal is entered into a computer file. Each step throughout the entire procedure from transferring the case to finding a resolution is done through a computer management system. Moreover, the outcome of how each case is handled can then be accessed by the petitioner. It is noteworthy that in recent years, now that citizens have raised their demands for environmental quality, they are not always satisfied with the handling of complaints. In order to raise the public’s satisfaction with how environmental agencies handle public nuisance cases, the DSEDR laid down the Work Improvement Measures for Public Nuisance Complaint Management (公害陳情案件處理作業改進措施) in June 2003, which covers the three aspects of “Comprehensive Complaint Case Management Procedures,” “Reinforced Inspection and Double-checking Work Mechanisms,” and “Implementation of Supervision Evaluation.” These measures will be gradually put into effect. So far, implementation results include: Comprehensive complaint case management procedures: Revision of the “Environmental Report Center Hotline Answering Service Standard Operational Procedures and Telephone Etiquette Requirements.” This entails the formulation of standard procedures for telephone answering service, providing each environmental protection agency with standard procedures and model responses for answering public complaint telephone calls. Upgraded functions of Public Nuisance Complaint Information System: Updated interface functions of the online system make it easier to operate and convenient to search and link up and transmit digital images. The goal here is to encourage the public to use the Internet to report public nuisances. Reinforced inspection and double-checking work mechanisms: Revision of the Work Guidelines for Public Nuisance Complaint Tracking and Double-checking (公害陳情案件追蹤清查及管制複查作業要點) to reinforce computer inspection and warning functions. When the same issue is repeatedly petitioned or when the public is dissatisfied with how a case is handled, such cases are automatically screened and transferred for double-checking to ensure that the pollution source is eliminated. “Public Nuisance Complaint Handling and Inspection Study Group”: This study group entails a series of ten five-day discussions to train 500 personnel to establish an inspectors training qualification system and upgrade the quality of inspections. Implementation of supervision evaluation: Revision of the Guidelines for Reviewing the Achievements of Local Environmental Agencies’Management of Public Complaints (地方環保機關處理民眾陳情案件成效評比要點). This includes holding performance reviews of environmental agencies on their handling of public nuisance complaints. This measure aims to reinforce internal management and put supervision evaluation into practice. Random inspections: From July this year (2003), random inspections will be made based on the ratio of complaint cases per county or city. Other random assessments include nonscheduled tests on telephone etiquette and the response speed of case management. ，欄位年度的內容是2003 ，欄位月份的內容是6 ，欄位卷的內容是6 ，欄位期的內容是10 ，欄位順序的內容是1 ，欄位倒序的內容是2 ，欄位分類的內容是Supervision Evaluation ，欄位標題2的內容是EPA Supervision Evaluation System ，欄位檔案位置的內容是V6/V6-10 。

編號

1215

標題

EPA Supervision Evaluation System

摘要

全文

Owing to the increasingly complex nature of environmental protection affairs the Department of Supervision Evaluation and Dispute Resolution has shifted from its former passive role to a more proactive stance in its work. In all aspects – from actively building up an integrated supervision evaluation system, and promoting the entrance of green products on the market, to strengthening the investigatory and double-checking functions of the public nuisance complaint system – it is evident that this department has a renewed determination about its work. According to EPA organizational regulations, the EPA Department of Supervision Evaluation and Dispute Resolution (DSEDR) is responsible for three main work areas: 1. Routine investigation and reporting of environmental protection affairs, follow up tracking and evaluation of the handling of environmental protection affairs 2. Evaluation of supervisory duties for environmental protection affairs executed by municipal, county and city governments; double-checking pollution source controls 3. Appraisal of environmental protection related disputes and laying down regulations for dispute resolution. Assisting with appraisal of serious disputes, resolutions and appeals. As environmental protection affairs become ever more complex in this era of rapid change, in addition to the above duties, the DSEDR fully complements the needs of the EPA by: evaluating the supervision of and tracking the progress of special environmental protection projects; assessing the achievements of local governments in the area of environmental protection; promoting the Green Mark and green procurements; and resolving and making follow-up assessments of public nuisance complaints. Proactively Adopting Innovative Measures The work of supervision evaluation is typically thought of as unvarying and passive, for example controlling the progress of administrative plans and thoroughly checking up on the status of plans as they are being carried out. It is quite easy for this kind of work to gradually become little more than fixed, mechanical tasks such as merely filling out reports. However, such tasks bring little of substantial benefit to environmental protection affairs and policy advancement. Moreover, as some plans overlap under the regulatory authority of different agencies (i.e.: the Executive Yuan’s Research, Development, and Evaluation Commission or the Public Construction Commission), these tasks become a burdensome and unnecessary workload for executive agencies. Beginning this year, the EPA has adopted the following innovative methods for carrying out supervision evaluation work: Establishment of integrated supervision evaluation system: Includes establishing online information system and integrating all EPA supervision evaluation plans into one interface. This makes it possible to use the Internet to find which projects are being carried out by which departments, giving users an overall command of the situation. Not only does this method improve on the current situation in which redundant forms must be filled out when the same plan is under the authority of many different agencies; it also greatly upgrades administrative efficiency. Analysis and review of special programs: Entails selection of particular topics such as plans entrusted to other agencies by the EPA and research projects carried out by the EPA, and gathering extensive data and surveying the content of each program. Also includes carrying out analysis, categorization, and compilation of statistics on the characteristics and rationale of each program – this information then serves as a basis for improving administrative affairs and formulating upcoming environmental policies. Strengthening supervision evaluation of construction projects: The EPA has subsidized local governments to carry out environmental engineering projects numerous times in the past. To complement the Three Tiered Construction Quality Control System (三級制工程品管制度) set in motion by the Public Construction Commission, the DSEDR is actively carrying out quality control and progress reviews on environmental engineering projects subsidized by the EPA (i.e., incinerators and landfills). Relevant project information is compiled into digitalized files and undergoes statistical analysis and timely reviews which are used as effective means to urge local governments to upgrade engineering quality and gain a firm command over the rate of progress as construction is carried out. Assisting Corporations, Actively Promoting Green Products The DSEDR has put forth great effort in promoting the Green Mark and encouraging green consumerism, and is especially commended for its outstanding success in advancing the Green Mark system over the past decade. In this area, the DSEDR has adopted the following concrete methods: Assisting large vendors, wholesale vendors, and government welfare stores to strengthen Green Mark product labeling: The EPA invited all large vendors to a discussion on August 26, however as the installation of special counters or districts has a bearing on businesses’ operating costs, some businesses showed little willingness to cooperate. At present, it is temporarily up to the EPA to provide Green Mark labels and make Green Mark products more visible on the market. These measures also make it more convenient for consumers who choose to purchase more environmentally friendly products. Planning the gradual transfer of Green Mark certification services to private groups: To complement the government policy of “Small Is Beautiful; Small But Capable,” and the ever-tightening national budget in recent years, deliberation of the Green Mark will be entrusted to the private sector in the future. This will not only save government expenses, but will also effectively streamline work procedures and raise work efficiency as the existing periodic audit system changes to a first-come-first-serve basis. Naturally, before formally transferring this task to the private sector, the EPA will draw up a set of appropriate response measures so that Green Mark related work continues to operate smoothly in the future. Urging all agencies to increase green procurements: Working to fully implement the Program to Promote Green Procurement in Government Agencies (政府機關綠色採購推動方案) ratified by the Executive Yuan, the EPA will strengthen guidance and assistance to staff in charge of procurements in agencies that have not had ideal performance in this area so that they fully understand the procedures involved in making green purchases. Apart from actively giving impetus to agencies to make more green procurements, the EPA will also heavily promote this idea to large enterprises so as to expand the market scale of environmentally friendly products. Holding Green Mark promotion activities: In December the EPA will hold a three-day Green Mark Promotion Achievement Exhibition, inviting domestic Green Mark product manufacturers and Tier 2 Eco Product manufacturers to participate. An estimated 100 booths will be on display to raise consumers’ level of awareness of the Green Mark. Enhanced Training Curriculum for Judiciary Officials To strengthen linkage and exchange between the fields of environmental protection and judiciary affairs and establish a consensus on the enforcement of environmental law, the EPA jointly held a series of “Practical Research Training for Public Dispute Investigation and Settlement” courses together with the Ministry of Justice at their training institute between July and August. Although similar training courses and exchange activities were also held in previous years, this year the EPA made significant revisions to its curriculum. Firstly, a “Practical Issues Workshop” was added to the curriculum. This course invited all of the EPA’s work units as well as the Bureau of Environmental Inspection and its three regional branches, the Environmental Police Unit and local environmental protection bureaus (EPBs), along with judiciary officials for face-to-face exchange of opinions. In addition, the EPA arranged for a day of on-the-spot instruction, inviting judiciary officials to investigate an illegal dump site at Taoyuan Sibin Expressway construction site. Participants were then taken to the Environmental Analysis Laboratory and the Beitou incineration plant. In addition, in response to the September 1 implementation of the newly revised code of criminal procedure and in order to raise inspectors’ capabilities to gather evidence for pollution incidents, the DSEDR and the Environmental Professionals Training Institute cooperated in holding an “Environmental Public Nuisance Judiciary Affairs Practicum” for inspectors and the Environmental Police Unit in September and October. Judges and court prosecutors were invited to lecture for this course. This special training worked to effectively build a platform and mechanism for mutual dialogue between judiciary officials and environmental protection staff. Each side was allowed to communicate their position and opinions. The training is expected to benefit the mature interoperation of environmental protection legislation, law enforcement and the judiciary system. Strengthened Investigation of Public Nuisance Complaints Public nuisance complaint cases are considered the area of most direct contact between environmental agencies and the public. Every year around 100,000 public nuisance complaints are filed by the public throughout the nation. Over 90% of these are filed over the telephone and the remaining cases are filed through letters or email. Each public nuisance complaint is handled by the environmental protection report center and the content of each appeal is entered into a computer file. Each step throughout the entire procedure from transferring the case to finding a resolution is done through a computer management system. Moreover, the outcome of how each case is handled can then be accessed by the petitioner. It is noteworthy that in recent years, now that citizens have raised their demands for environmental quality, they are not always satisfied with the handling of complaints. In order to raise the public’s satisfaction with how environmental agencies handle public nuisance cases, the DSEDR laid down the Work Improvement Measures for Public Nuisance Complaint Management (公害陳情案件處理作業改進措施) in June 2003, which covers the three aspects of “Comprehensive Complaint Case Management Procedures,” “Reinforced Inspection and Double-checking Work Mechanisms,” and “Implementation of Supervision Evaluation.” These measures will be gradually put into effect. So far, implementation results include: Comprehensive complaint case management procedures: Revision of the “Environmental Report Center Hotline Answering Service Standard Operational Procedures and Telephone Etiquette Requirements.” This entails the formulation of standard procedures for telephone answering service, providing each environmental protection agency with standard procedures and model responses for answering public complaint telephone calls. Upgraded functions of Public Nuisance Complaint Information System: Updated interface functions of the online system make it easier to operate and convenient to search and link up and transmit digital images. The goal here is to encourage the public to use the Internet to report public nuisances. Reinforced inspection and double-checking work mechanisms: Revision of the Work Guidelines for Public Nuisance Complaint Tracking and Double-checking (公害陳情案件追蹤清查及管制複查作業要點) to reinforce computer inspection and warning functions. When the same issue is repeatedly petitioned or when the public is dissatisfied with how a case is handled, such cases are automatically screened and transferred for double-checking to ensure that the pollution source is eliminated. “Public Nuisance Complaint Handling and Inspection Study Group”: This study group entails a series of ten five-day discussions to train 500 personnel to establish an inspectors training qualification system and upgrade the quality of inspections. Implementation of supervision evaluation: Revision of the Guidelines for Reviewing the Achievements of Local Environmental Agencies’Management of Public Complaints (地方環保機關處理民眾陳情案件成效評比要點). This includes holding performance reviews of environmental agencies on their handling of public nuisance complaints. This measure aims to reinforce internal management and put supervision evaluation into practice. Random inspections: From July this year (2003), random inspections will be made based on the ratio of complaint cases per county or city. Other random assessments include nonscheduled tests on telephone etiquette and the response speed of case management.

年度

2003

月份

卷

期

順序

倒序

分類

Supervision Evaluation

標題2

EPA Supervision Evaluation System

檔案位置

V6/V6-10

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毒性化學物質釋放量公開資訊

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李小姐 | (02)23257399#55318 | 2023-07-27 01:00:19

EPA Supervision Evaluation SystemSupervision Evaluation2003

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