"Integration Services Project of Environmental Pollution Petitio
「"Integration Services Project of Environmental Pollution Petitio」於資料集「EPQSummary_EnvironmentalInformationSystem」由單位「行政院環境保護署」的陳先生所提供，聯繫電話是02-2311-7722#2386，最近更新時間為：2023-07-30 01:01:46。 欄位Project Title的內容是"Integration Services Project of Environmental Pollution Petition Cloud Service System 2017-2018" ， 欄位Project Subject的內容是"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 26 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 23,000 complaints per month 2017-2018; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases. The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 4 training sessions, 2 operations review meeting and 6 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals. In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2017 and FY2018, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support:1. To reduce the inefficient use of manpower and improve the efficiency with which cases are dealt with, it was decided that the Public Nuisance Reporting Management System would handle all public nuisance complaints received under the 1999 Assignment System, with complaint handling and the process of replying to the members of the public submitting the complaints being centralized under the Public Nuisance Reporting Management System. This has led to a significant reduction in unnecessary waste of effort caused by the creation of duplicate files. 2. In order to gain a clearer understanding of the quality of service provided by the personnel responsible for taking complaint calls at the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices, and at the environmental problem reporting centers of the special municipalities of Taichung City, Tainan City and Kaohsiung City, and 17 individual counties and cities, telephone call handling quality testing was performed. Telephone courtesy testing has already been completed for the period 2017-2018. 3. Ongoing follow-up has been performed with respect to repeated complaints, along with analysis of items where low satisfaction has been reported in public opinion surveys. A list of repeated complaint cases has been prepared and submitted to the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices. In addition, every two months details of the percentage of repeated complaint cases that have been successfully dealt with is submitted to the project commissioning ..." ， 欄位Project Year的內容是2017 ， 欄位Organizer的內容是"Bureau of Environmental Inspection" ， 欄位Executive Unit的內容是"振興發科技有限公司" ， 欄位Reporting download URL的內容是https://epq.epa.gov.tw/project/filedownload.aspx?fid=197133 ， 欄位Publish Date的內容是20190430 。
Project Title
"Integration Services Project of Environmental Pollution Petition Cloud Service System 2017-2018"
Project Subject
"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 26 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 23,000 complaints per month 2017-2018; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases. The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 4 training sessions, 2 operations review meeting and 6 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals. In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2017 and FY2018, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support:1. To reduce the inefficient use of manpower and improve the efficiency with which cases are dealt with, it was decided that the Public Nuisance Reporting Management System would handle all public nuisance complaints received under the 1999 Assignment System, with complaint handling and the process of replying to the members of the public submitting the complaints being centralized under the Public Nuisance Reporting Management System. This has led to a significant reduction in unnecessary waste of effort caused by the creation of duplicate files. 2. In order to gain a clearer understanding of the quality of service provided by the personnel responsible for taking complaint calls at the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices, and at the environmental problem reporting centers of the special municipalities of Taichung City, Tainan City and Kaohsiung City, and 17 individual counties and cities, telephone call handling quality testing was performed. Telephone courtesy testing has already been completed for the period 2017-2018. 3. Ongoing follow-up has been performed with respect to repeated complaints, along with analysis of items where low satisfaction has been reported in public opinion surveys. A list of repeated complaint cases has been prepared and submitted to the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices. In addition, every two months details of the percentage of repeated complaint cases that have been successfully dealt with is submitted to the project commissioning ..."
Project Year
2017
Organizer
"Bureau of Environmental Inspection"
Executive Unit
"振興發科技有限公司"
Reporting download URL
Publish Date
20190430
「"Integration Services Project of Environmental Pollution Petitio」所屬的資料集：「EPQSummary_EnvironmentalInformationSystem」的其他資料
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The importance of water quality data needs not to be overemphasized. The effort to ensure clear and
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2019
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"Department of Supervision Evaluation ＆amp; Dispute Resolution"
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The goal of this project is to monitor the water qualities of nine cities and counties located in th
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2006
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Department of Environmental Monitoring ＆amp; Information Management
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Environmental geographic information system revision and implementation of GML
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This project includes environmental geographic information system revision and system service update
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2013
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Department of Environmental Monitoring ＆amp; Information Management
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Information reengineering、Share services、Organization design、Common services、IT Governance
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2006
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Department of Environmental Monitoring ＆amp; Information Management
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"Nationwide surface water body garbage intercept and removal management clearing project"
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2019
Organizer：
"Department of Water Quality Protection"
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The 2nd Year Project for Green-living Information Platform Management and Green Mark Products' Appli
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This project began on January 25, 2019, aiming to develop new systems for the Green-Living Informati
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2019
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Department of Supervision Evaluation ＆amp; Dispute Resolution
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Operation and Maintenance Services for Environmental and Natural Resources Data Cloud integrated pla
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This project establishes a foundation for Environmental and Natural Resources Data cloud integrated
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2018
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Department of Environmental Monitoring ＆amp; Information Management
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APEC-Asia-Pacific Satellite Ocean Remote Sensing Information System
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This Project is aimed at building up the channel for exchanging satellite oceanographic data and tec
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2003
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Office of Sustainable Development
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The data of integrated environmental database are from the Established database of EPA departments.
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2002
Organizer：
Department of Environmental Monitoring ＆amp; Information Management
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The Project of 2021-2022 Environmental Water Quality Monitoring Platform Expansion and Maintenance
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The earliest overall environmental water quality monitoring in Taiwan could be dated back to 1976. S
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2021
Organizer：
Department of Environmental Monitoring ＆amp; Information Management
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Project for the implementation of GIS portal using integration of environmental
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In order to promote environmental perception, Environmental Protection Administration (EPA) releases
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2015
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Department of Environmental Monitoring ＆amp; Information Management
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Pingtung County 109 Annual Environmental Information Integration Plan
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Abstract
Pingtung County’s 2020 annual environmental information integration project has been imple
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2020
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Environmental Protection Bureau, Pingtung County
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Auxiliary Air Quality Forecast system and Mineral dust forecast system of 2012
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The purpose of this project is to maintain forecasting systems to facilitate daily forecast of air q
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2012
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Department of Environmental Monitoring ＆amp; Information Management
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Pilot study of Carbon Dioxide Flux Measurement from Terrestrial Ecosystems in Taiwan
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In order to understand the relationship between environmental change and terrestrial ecosystems, the
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2005
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Department of Environmental Monitoring ＆amp; Information Management
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"Environmental Data Analysis Application and Services"
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"This system aims to support the development of platforms related to environmental sensing data and
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2019
Organizer：
"Department of Environmental Monitoring ＆amp; Information Management"
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Air Quality Purification Zone and Indoor Air Quality Maintenance Plan 2016
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The period of this project was from June 07, 2016 to June 06, 2017. The main jobs in this project we
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2016
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Taoyuan County Government Environment Protection Bureau
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Geography Information System's Application into Drainage Area Integrated Environmental Protection De
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Geographic Information System is one of the most popular computer-auxiliary tool for linking graphic
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1994
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Department of Environmental Monitoring ＆amp; Information Management
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Operation and Maintenance Services for Environmental and Natural Resources Data Cloud integrated pla
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1. Collecting and analyzing the big data of US EPA and the European Union, IoT, environmental maps a
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2016
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Department of Environmental Monitoring ＆amp; Information Management
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Project of Maintenance and Information Correction of the Regional Groundwater Monitoring Wells
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This project is based on the experience of the previous projects including “Evaluation Project of th
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2006
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Department of Environmental Monitoring ＆amp; Information Management
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Stud and monitor on river sediments in aquatic ecosystems.
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Aquatic ecosystems in general and fluvial ecosystems in particular are being receivers of increasing
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1999
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Department of Environmental Monitoring ＆amp; Information Management
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Environmental sensing Internet of Things integration promotion and project management plan 2022
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In recent years, the Environmental Protection Agency (EPA) and Environmental Protection Bureau (EPB)
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2022
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Department of Environmental Monitoring ＆amp; Information Management
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The Environmental Monitoring of the Water Quality at Dongsha Island
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In 2009, the Environmental Protection Administration carried on the water quality investigation for
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2009
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Department of Environmental Monitoring ＆amp; Information Management
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Project for Expanding Environment Data Warehouse System and Constructing Geographic Data Standard
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This Project not only sustained “National Environment Quality Real-time Information Service Platform
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2009
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Department of Environmental Monitoring ＆amp; Information Management
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Under the increasing need of products’ carbon footprint calculation, the basic use of ability to exp
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2015
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Department of Supervision Evaluation ＆amp; Dispute Resolution
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The Measurement of Ambient Particles and Assessment of PM Supersite in Southern Taiwan.
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PM supersites have been established in the United Sates to study the characteristics of the ambient
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2003
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Department of Environmental Monitoring ＆amp; Information Management
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"Operation and Maintenance Services for Environmental and Natural Resources Data Cloud integrated pl
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2018
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