"Project of database application and cloud computing with other
「"Project of database application and cloud computing with other」於資料集「EPQSummary_PublicNuisanceDispute」由單位「行政院環境保護署」的陳先生所提供，聯繫電話是02-2311-7722#2386，最近更新時間為：2023-07-27 01:02:16。 欄位Project Title的內容是"Project of database application and cloud computing with other networks for public nuisance petition cases management system in 2019 to 2020" ， 欄位Project Subject的內容是"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 26 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 22,000 complaints per month 2019-2020; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases.
The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 2 training sessions, 2 operations review meeting and 3 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals.
In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2019 and FY2020, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support:
1. To reduce the inefficient use of manpower and improve the efficiency with which cases are dealt with, it was decided that the Public Nuisance Reporting Management System would handle all public nuisance complaints received under the 1999 Assignment System, with complaint handling and the process of replying to the members of the public submitting the complaints being centralized under the Public Nuisance Reporting Management System. This has led to a significant reduction in unnecessary waste of effort caused by the creation of duplicate files.
2. In order to gain a clearer understanding of the quality of service provided by the personnel responsible for taking complaint calls at the environmental problem reporting centers of the special municipalities of Taichung City, Tainan City and Kaohsiung City, and 17 individual counties and cities, telephone call handling quality testing was performed. Telephone courtesy testing has already been completed until December of 2020.
3. Ongoing follow-up has been performed with respect to repeated complaints, along with analysis of items where low satisfaction has been reported in public opinion surveys. A list of repeated complaint cases has been prepared and submitted to the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices. In addition, every two months details of the percentage of repeated complaint cases that have been successfully dealt with is submitted to the project commissioning party, to help improve the quality of public nuisance complaint handling.
4. Expansion and maintenance ..." ， 欄位Project Year的內容是2020 ， 欄位Organizer的內容是"Bureau of Environmental Inspection" ， 欄位Executive Unit的內容是"振興發科技有限公司" ， 欄位Reporting download URL的內容是https://epq.epa.gov.tw/project/filedownload.aspx?fid=238850 ， 欄位Publish Date的內容是20210201 。
Project Title
"Project of database application and cloud computing with other networks for public nuisance petition cases management system in 2019 to 2020"
Project Subject
"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 26 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 22,000 complaints per month 2019-2020; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases. The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 2 training sessions, 2 operations review meeting and 3 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals. In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2019 and FY2020, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support: 1. To reduce the inefficient use of manpower and improve the efficiency with which cases are dealt with, it was decided that the Public Nuisance Reporting Management System would handle all public nuisance complaints received under the 1999 Assignment System, with complaint handling and the process of replying to the members of the public submitting the complaints being centralized under the Public Nuisance Reporting Management System. This has led to a significant reduction in unnecessary waste of effort caused by the creation of duplicate files. 2. In order to gain a clearer understanding of the quality of service provided by the personnel responsible for taking complaint calls at the environmental problem reporting centers of the special municipalities of Taichung City, Tainan City and Kaohsiung City, and 17 individual counties and cities, telephone call handling quality testing was performed. Telephone courtesy testing has already been completed until December of 2020. 3. Ongoing follow-up has been performed with respect to repeated complaints, along with analysis of items where low satisfaction has been reported in public opinion surveys. A list of repeated complaint cases has been prepared and submitted to the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices. In addition, every two months details of the percentage of repeated complaint cases that have been successfully dealt with is submitted to the project commissioning party, to help improve the quality of public nuisance complaint handling. 4. Expansion and maintenance ..."
Project Year
2020
Organizer
"Bureau of Environmental Inspection"
Executive Unit
"振興發科技有限公司"
Reporting download URL
Publish Date
20210201
「"Project of database application and cloud computing with other」所屬的資料集：「EPQSummary_PublicNuisanceDispute」的其他資料
Project Title：
Special Case Work Plan (3-Year Plan) to Promote Technology for Appraising Public Nuisances and Gathe
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2008
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Environmental Nuisance Cases Reporting Center- Environmental nuisance cases MIS Implementation ＆ Mai
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2010
Organizer：
Bureau of Environmental Inspection
Project Title：
The Inspection and Administration Plan for Reduction of Air Pollution Complaints in Tainan County
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2010
Organizer：
Environmental Protection Bureau of Tainan City
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"104 years Taitung air pollution petition cases quickly dealt control plan"
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"(1)The vendor shall report next month on the 25th January premise inspection staff roster.(2)manufa
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2015
Organizer：
"Taitung County Environment Protection Bureau"
Project Title：
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Project Year：
2011
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
2003 satisfaction survey of all levels of environmental administration for processing citizens com
Project Subject：
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2003
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
"2018-2019 Plan for Public Nuisance Dispute Legal Aid Project"
Project Subject：
"Since the initiation of the 2013 legal assistance project for public nuisance disputes, we have alr
Project Year：
2018
Organizer：
"Department of Supervision Evaluation ＆amp; Dispute Resolution"
Project Title：
The application of Remote sensing Technologies to Public Dispute
Project Subject：
Project Year：
2007
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
2007 The Post-Satisfaction Survey of Local Environmental Administration that Processing Citizen's Co
Project Subject：
Project Year：
2007
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
"103~105 Legal Aid of Public Nuisance Disputes"
Project Subject：
"With an increase in urban population density and industrialization, the occurrence of a variety of
Project Year：
2014
Organizer：
"Department of Supervision Evaluation ＆amp; Dispute Resolution"
Project Title：
The Project Plan of Advisory Services for Public Nuisance and Evidence Examination Technology （2021）
Project Subject：
Project Year：
2021
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Second Year Tasks Associated with “Efficiency Upgrade, System Maintenance, and Promotion of the Envi
Project Subject：
Project Year：
2011
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
2009 Tainan County Air Pollution Complaints Auditing Management Plan
Project Subject：
Project Year：
2009
Organizer：
Environmental Protection Bureau of Tainan City
Project Title：
The Project of Improving Public Service Quality with Fast-Check Air Pollution Cases in 2016.
Project Subject：
Project Year：
2016
Organizer：
Environmental Protection Bureau Yunlin County
Project Title：
Taoyuan County particular petition pollution monitoring and counseling to improve the demonstration
Project Subject：
Project Year：
2013
Organizer：
Taoyuan County Government Environment Protection Bureau
Project Title：
Public Nuisance Petitions Processing of National Environmental Nuisance Cases Center and MIS System
Project Subject：
Project Year：
2015
Organizer：
Bureau of Environmental Inspection
Project Title：
The Post-Satisfaction Survey of Local Environmental Administration that Compaints about Contaminatio
Project Subject：
Project Year：
2008
Organizer：
Bureau of Environmental Inspection
Project Title：
A Study on Operation and Law of Environmental Dispute Resolution and Environmental Liability (The Se
Project Subject：
Project Year：
2009
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
2020 stationary pollution sources and environmental pollution petition cases inspections and obtaine
Project Subject：
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2020
Organizer：
Environmental Protection Bureau, Taichung City
Project Title：
"106 years Taitung air pollution petition cases quickly dealt control plan"
Project Subject：
"(1)The vendor shall report next month on the 25th January premise inspection staff roster.(2)manufa
Project Year：
2017
Organizer：
"Taitung County Environment Protection Bureau"
Project Title：
The Project Plan of Advisory Services for Public Nuisance and Evidence Examination Technology
Project Subject：
Project Year：
2014
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
"The Project Plan of Advisory Services for Public Nuisance and Evidence Examination Technology (2 Ye
Project Subject：
"This project completed and planned several work items as follow: (1)This project has been completed
Project Year：
2016
Organizer：
"Department of Supervision Evaluation ＆amp; Dispute Resolution"
Project Title：
T h e P r o j e ct o f Imp r o v i n g P u b l i c S e r v i ce Qu al i t y wi t h F as t -C h e ck
Project Subject：
Project Year：
2021
Organizer：
Environmental Protection Bureau Yunlin County
Project Title：
Control plan for rapid investigation and handling of air pollution and other serious cases in Taitun
Project Subject：
Project Year：
2019
Organizer：
Taitung County Environment Protection Bureau
Project Title：
"2014 Rapid Review Program for Open Burning ＆ Air Pollution Case"
Project Subject：
"Environment is the fundamental base of people survive; due to reason that the socio-economic situat
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2014
Organizer：
"Environmental Protection Bureau Yunlin County"
Project Title：
The 2014 “Taichung City Stationary Source Inspection and Response Project”.
Project Subject：
Project Year：
2014
Organizer：
Environmental Protection Bureau, Taichung City
Project Title：
The Research on Amendments to the Provisions regarding Reverse Burden of Proof in Public Nuisances a
Project Subject：
Project Year：
2019
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The Expansion Project of Environmental Public Nuisance of Pollution Prevention with Nighttime Inspe
Project Subject：
Project Year：
2022
Organizer：
Environmental Protection Bureau, Chiayi City
Project Title：
2020-2021 Plan for Public Nuisance Dispute Legal Aid Project
Project Subject：
Project Year：
2020
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The application of Remote Sensing Technologies to Public Dispute Evidence
Project Subject：
Project Year：
2013
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
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