"Project of database application and cloud computing with other
「"Project of database application and cloud computing with other」於資料集「EPQSummary_PublicNuisanceDispute」由單位「行政院環境保護署」的陳先生所提供，聯繫電話是02-2311-7722#2386，最近更新時間為：2023-07-27 01:02:16。 欄位Project Title的內容是"Project of database application and cloud computing with other networks for public nuisance petition cases management system in 2019 to 2020" ， 欄位Project Subject的內容是"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 26 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 22,000 complaints per month 2019-2020; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases.
The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 2 training sessions, 2 operations review meeting and 3 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals.
In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2019 and FY2020, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support:
1. To reduce the inefficient use of manpower and improve the efficiency with which cases are dealt with, it was decided that the Public Nuisance Reporting Management System would handle all public nuisance complaints received under the 1999 Assignment System, with complaint handling and the process of replying to the members of the public submitting the complaints being centralized under the Public Nuisance Reporting Management System. This has led to a significant reduction in unnecessary waste of effort caused by the creation of duplicate files.
2. In order to gain a clearer understanding of the quality of service provided by the personnel responsible for taking complaint calls at the environmental problem reporting centers of the special municipalities of Taichung City, Tainan City and Kaohsiung City, and 17 individual counties and cities, telephone call handling quality testing was performed. Telephone courtesy testing has already been completed until December of 2020.
3. Ongoing follow-up has been performed with respect to repeated complaints, along with analysis of items where low satisfaction has been reported in public opinion surveys. A list of repeated complaint cases has been prepared and submitted to the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices. In addition, every two months details of the percentage of repeated complaint cases that have been successfully dealt with is submitted to the project commissioning party, to help improve the quality of public nuisance complaint handling.
4. Expansion and maintenance ..." ， 欄位Project Year的內容是2020 ， 欄位Organizer的內容是"Bureau of Environmental Inspection" ， 欄位Executive Unit的內容是"振興發科技有限公司" ， 欄位Reporting download URL的內容是https://epq.epa.gov.tw/project/filedownload.aspx?fid=238850 ， 欄位Publish Date的內容是20210201 。
Project Title
"Project of database application and cloud computing with other networks for public nuisance petition cases management system in 2019 to 2020"
Project Subject
"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 26 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 22,000 complaints per month 2019-2020; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases. The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 2 training sessions, 2 operations review meeting and 3 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals. In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2019 and FY2020, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support: 1. To reduce the inefficient use of manpower and improve the efficiency with which cases are dealt with, it was decided that the Public Nuisance Reporting Management System would handle all public nuisance complaints received under the 1999 Assignment System, with complaint handling and the process of replying to the members of the public submitting the complaints being centralized under the Public Nuisance Reporting Management System. This has led to a significant reduction in unnecessary waste of effort caused by the creation of duplicate files. 2. In order to gain a clearer understanding of the quality of service provided by the personnel responsible for taking complaint calls at the environmental problem reporting centers of the special municipalities of Taichung City, Tainan City and Kaohsiung City, and 17 individual counties and cities, telephone call handling quality testing was performed. Telephone courtesy testing has already been completed until December of 2020. 3. Ongoing follow-up has been performed with respect to repeated complaints, along with analysis of items where low satisfaction has been reported in public opinion surveys. A list of repeated complaint cases has been prepared and submitted to the Bureau of Environmental Inspection’s Northern, Central and Southern regional offices. In addition, every two months details of the percentage of repeated complaint cases that have been successfully dealt with is submitted to the project commissioning party, to help improve the quality of public nuisance complaint handling. 4. Expansion and maintenance ..."
Project Year
2020
Organizer
"Bureau of Environmental Inspection"
Executive Unit
"振興發科技有限公司"
Reporting download URL
Publish Date
20210201
「"Project of database application and cloud computing with other」所屬的資料集：「EPQSummary_PublicNuisanceDispute」的其他資料
Project Title：
"The Project of Improving Public Service Quality with Fast-Check Air Pollution Cases in 2011."
Project Subject：
"In recent years as a result of the level of living promotion, environmental protection consciousnes
Project Year：
2011
Organizer：
"Environmental Protection Bureau Yunlin County"
Project Title：
A Study on Operation and Law of Environmental Dispute Resolution and Environmental Liability
Project Subject：
Project Year：
2008
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
National Disputes integration and analysis
Project Subject：
Project Year：
2004
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Control plan for rapid investigation and handling of air pollution and other serious cases in Taitun
Project Subject：
Project Year：
2019
Organizer：
Taitung County Environment Protection Bureau
Project Title：
Authentication of the Dispute about Environmental Pollution ; Entend and Upgrade the GIS Databases
Project Subject：
Project Year：
2002
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The Application of Remote Sensing Technologies to Environmental Protection and Public Dispute
Project Subject：
Project Year：
2004
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The 2014 “Taichung City Stationary Source Inspection and Response Project”.
Project Subject：
Project Year：
2014
Organizer：
Environmental Protection Bureau, Taichung City
Project Title：
Project Subject：
Project Year：
2011
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Second Year Tasks Associated with “Efficiency Upgrade, System Maintenance, and Promotion of the Envi
Project Subject：
Project Year：
2011
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Project of database application and cloud computing with other networks for public nuisance petition
Project Subject：
Project Year：
2021
Organizer：
Bureau of Environmental Inspection
Project Title：
"103 years Taitung air pollution petition cases quickly dealt control plan"
Project Subject：
"(1)The vendor shall report next month on the 25th January premise inspection staff roster.(2)manufa
Project Year：
2014
Organizer：
"Taitung County Environment Protection Bureau"
Project Title：
The researching project for low counselling of Public Disput Mediation
Project Subject：
Project Year：
2011
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The Project of Environmental Public Nuisance of Pollution Prevention with Nighttime Inspection and
Project Subject：
Project Year：
2021
Organizer：
Environmental Protection Bureau, Chiayi City
Project Title：
"Project of database application and cloud computing with other networks for public nuisance petiti
Project Subject：
"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisan
Project Year：
2019
Organizer：
"Bureau of Environmental Inspection"
Project Title：
The Project Plan of Advisory Services for Public Nuisance and Evidence Examination Technology
Project Subject：
Project Year：
2015
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
The Research on Amendments to the Provisions regarding Reverse Burden of Proof in Public Nuisances a
Project Subject：
Project Year：
2019
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
"Project of database application and cloud computing with other networks for public nuisance petitio
Project Subject：
"Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisan
Project Year：
2021
Organizer：
"Bureau of Environmental Inspection"
Project Title：
The Project Plan of Advisory Services for Public Nuisance and Evidence Examination Technology
Project Subject：
Project Year：
2013
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Control Facilities and Detailed Design of Insurance Programs for the Draft Law of Environmental Liab
Project Subject：
Project Year：
2010
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
"106 years Taitung air pollution petition cases quickly dealt control plan"
Project Subject：
"(1)The vendor shall report next month on the 25th January premise inspection staff roster.(2)manufa
Project Year：
2017
Organizer：
"Taitung County Environment Protection Bureau"
Project Title：
Taoyuan County particular petition pollution monitoring and counseling to improve the demonstration
Project Subject：
Project Year：
2013
Organizer：
Taoyuan County Government Environment Protection Bureau
Project Title：
"101 year execution promotion serves the quality for the people and the air pollution case checks th
Project Subject：
" In recent years as a result of the level of living promotion, environmental protection consciousne
Project Year：
2012
Organizer：
"Environmental Protection Bureau Yunlin County"
Project Title：
Project of database application and cloud computing with other networks for public nuisance petitio
Project Subject：
Project Year：
2020
Organizer：
Bureau of Environmental Inspection
Project Title：
"The Project of Improving Public Service Quality with Fast-Check Air Pollution Cases in 2016."
Project Subject：
"The county received more than 4,700 cases of public opinion each year, in addition to properly hand
Project Year：
2016
Organizer：
"Environmental Protection Bureau Yunlin County"
Project Title：
Special Case Work Plan (3-Year Plan) to Promote Technology for Appraising Public Nuisances and Gathe
Project Subject：
Project Year：
2008
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
National Environmental protection Agencies Public Nuisance cases Accepting Center MIS Upgrade and Ma
Project Subject：
Project Year：
2006
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Construction and Maintanence of basic environmental database in pollution dispute sensitive areas
Project Subject：
Project Year：
2003
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
Project Title：
Survey on Public's Response to Environmental Policy Implementation ＆ Satisfaction Survey of Public N
Project Subject：
Project Year：
2009
Organizer：
Project Title：
"104 years Taitung air pollution petition cases quickly dealt control plan"
Project Subject：
"(1)The vendor shall report next month on the 25th January premise inspection staff roster.(2)manufa
Project Year：
2015
Organizer：
"Taitung County Environment Protection Bureau"
Project Title：
The Project Plan of Advisory Services for Public Nuisance and Evidence Examination Technology （2019）
Project Subject：
Project Year：
2019
Organizer：
Department of Supervision Evaluation ＆amp; Dispute Resolution
行政院環境保護署 的其他資料集
環保專案摘要資料_環境影響評估
不定期更新更新,142陳先生 | 02-2311-7722#2386 | 2023-07-30 01:01:55
行政院環境保護署應回收廢棄物處理業者(廢輪胎類)最大處理量資料
每年更新更新,55廖小姐 | 02-2370-5888#3103 | 2022-01-14 01:24:00
行政院環境保護署年度環境保護人員訓練計畫
每1年更新,56湯小姐 | 03-4020789#544 | 2023-08-07 01:01:30
行政院環境保護署重要河川水質概況
每1年更新,129顏先生 | 02-23117722#2109 | 2023-07-30 01:01:03
行政院環境保護署經過活動斷層範圍環境影響說明書
每2月更新,96黃先生 | 02-23117722#2748 | 2023-08-05 01:01:11
行政院環境保護署
自備餐具優惠店家資料
不定期更新更新,188林先生 | 02-2311-7722#2614 | 2022-01-14 01:24:15
行政院環境保護署環保署公職人員財產申報統計表
不定期更新更新,59黃先生 | (02)23117722#2228 | 2023-08-09 01:04:26
行政院環境保護署行政院環境保護署事業廢棄物再利用機構資料
每年更新更新,75李小姐 | 02-2311-7722#2633 | 2022-01-14 01:26:21
行政院環境保護署空氣品質小時值_苗栗縣_頭份站
每1時更新,225陳先生 | 02-2311-7722#2386 | 2023-08-02 00:58:03
行政院環境保護署環境教育人員認證得採計之專業領域課程(ODT)
不定期更新更新,47盧小姐 | (03)4020789分機606 | 2023-08-09 01:05:24
行政院環境保護署
臺南市重要環保統計資料
每月更新更新,183謝小姐 | 02-23117722#2103 | 2022-01-14 01:20:38
行政院環境保護署PM10日均值(每日提供)
每日更新更新,87謝小姐 | 02-2311-7722#2386 | 2022-01-14 01:05:15
行政院環境保護署訴願審議委員會委員名單
不定期更新更新,49謝先生 | 02-2311-7722#2962 | 2022-01-15 01:12:54
行政院環境保護署南投縣重要環保統計資料
每1月更新,296顏先生 | 02-23117722#2109 | 2023-08-07 01:00:08
行政院環境保護署縣市(澎湖縣)小時值-每小時
每小時更新更新,95謝小姐 | 02-2311-7722#2386 | 2022-01-14 01:01:03
行政院環境保護署
EPQSummary_Air
不定期更新更新,406郭先生 | 02-2311-7722 EXT.2399 | 2022-01-15 01:13:50
行政院環境保護署空氣品質小時值_臺北市_古亭站
每1時更新,146陳先生 | 02-2311-7722#2386 | 2023-08-02 00:58:11
行政院環境保護署病媒防治業地理資料
不定期更新更新,41薛先生 | 02-2325-7399#55413 | 2023-07-27 01:02:56
行政院環境保護署特殊性工業區品保品管後監測值資料檔(有機光化前驅物)
每年更新更新,194丁小姐 | 02-2371-2121#6101 | 2022-01-15 01:09:11
行政院環境保護署總碳氫化合物（THC）監測小時值
每1日更新,131陳先生 | 02-2311-7722#2386 | 2023-08-02 00:58:32
行政院環境保護署
環保專案摘要資料_水質保護
不定期更新更新,156郭先生 | 02-2311-7722 EXT.2399 | 2022-01-15 01:13:33
行政院環境保護署PM2.5日均值(每日提供)
每1日更新,92陳先生 | 02-2311-7722#2386 | 2023-08-08 00:58:45
行政院環境保護署廠商獲頒產品數統計(第一類)
每1月更新,178盧小姐 | 02-23117722#2943 | 2023-08-02 01:02:54
行政院環境保護署細懸浮微粒資料（PM2.5）
每1時更新,104陳先生 | 02-2311-7722#2386 | 2023-08-08 00:58:48
行政院環境保護署澎湖縣水量水質自動監測連線傳輸監測紀錄值即時資料集
不定期更新更新,52程先生 | 02-2311-7722#2833 | 2023-08-09 01:04:06
行政院環境保護署
旅館或觀光旅館之興建或擴建類別環境影響評估報告書
每2月更新,57黃先生 | 02-23117722#2748 | 2023-08-06 01:04:13
行政院環境保護署應回收廢棄物(廢輪胎類)回收量資料
每年更新更新,57廖小姐 | 02-2370-5888#3103 | 2022-01-14 01:24:37
行政院環境保護署科技計畫清單
每1年更新,57賀先生 | 23117722#2981 | 2023-08-09 01:04:27
行政院環境保護署點源網格空氣污染排放量(TWD97)
每2年更新,990劉小姐 | 02-23117722#6111 | 2023-07-30 01:04:45
行政院環境保護署空氣品質小時值_新竹縣_竹東站
每1時更新,371陳先生 | 02-2311-7722#2386 | 2023-08-02 00:58:04
行政院環境保護署