"Toll－free consulting service of industrial waste and maintenanc
「"Toll－free consulting service of industrial waste and maintenanc」於資料集「EPQSummary_WasteManagement」由單位「行政院環境保護署」的郭先生所提供，聯繫電話是02-2311-7722 EXT.2399，最近更新時間為：2022-01-15 01:13:53。 欄位Project Title的內容是"Toll－free consulting service of industrial waste and maintenance plane of technology equipments" ， 欄位Project Subject的內容是"The objective of this project, in industrial waste control centers to assist the EPA in response to policies to promote decree modifications and amendments Internet bulletin reporting increasing number of enterprises, in order to provide the required service and maintenance industry consulting network reporting the efficacy of soft hardware equipment.With increasing demands on the Internetwaste control service and satisfying the requirement from the latest amendedWaste Disposal Act, this project was designed into two parts, one was toprovide waste control consultative service through dedicated customer servicecenter, and another was to strengthen the online waste reporting systemthrough information technology maintenance service.I n t h e c u s t o m e r s e r vice center, A pers onnel of seven wasa s s i g n e d a n d r e s p o n d i ng for answering the t o l l f r e e n u m b e rc a l l i n g f r o m e n t e r p rise or the environ mental relatedg o v e r n m e n t a l a g e n c i es regarding the us e of online waster e p o r t i n g s y s t e m . T h e p e r s o n n e l w a s w e l l - t r a i n e d f o r w a s t e f l o wa n d p r o c e d u r e a n d a i m ed to assist the app l i c a n t s w i t h i s s u ea r i s e s f r o m o n l i n e reporting process. In addition, onet e c h n i c a l e n g i n e e r w a s stationed at the E P A r e s p o n s i b l e f o rr e s o l v i n g I T r e l a t e d issues of the online waste reportings y s t e m .T h i s p r o j e c t w a s c a refully planned and implemented ina c c o r d a n c e w i t h p r o j e c t management standa r d s , w h i c h i n c l u d e dd e f i n i n g p r o j e c t go a l s a n d o b j e c t i v e s , s p e c if y i n g t a s k s a l o n gw i t h c a r e f u l c o n t r o ls and management. It also includedi m p l e m e n t i n g t h e c o m p uter information sys t e m t o p r o v i d e t h ea c h i e v e m e n t r e p o r t a n d the performance evaluation report.U p o n j o b p e r f o r m a n c e appraisal, good p erformers weree n c o u r a g e d a n d a s s i g n e d h i g h e r g o a l s f o r f u t u r e j o b p e r f o r m a n c e.O n t h e o t h e r h a n d , b e l o w - a v e r a g e p e r f o r me r s we r e c o n t i n u o u s l ye v a l u a t e d a n d c o a c h e d . If necessary, corr e c t i v e a c t i o n s t oi m p r o v e wo r k p e r f o r m a n c e w e r e d e v e l o p e d t o a ssist p ersonnel inp r o f e s s i o n a l c u s t o m e r s e r v i c e d e ve l o p m e n t a n d i n a c h i e v i n g t h eproject goals.I n t h i s r e p o r t , s t a t i st i c s a n d c h a r t s w e re p r o v i d e d f o r b e t t e ru n d e r s t a n d i n g o n the a chievements of the project. The s ervicec a l l s w e r e a n a l y z e d an d c a t e g o r i z e d , a n d t h e a m o u n t o f ca l l ss e r v e d b y e a c h c u s t o m e r s e r v i c e p e r s o n w e r e q u a n t i f i e d a s w e l la s t h e s y s t e m m a i n t enance status.T h e s t a t i s t i c r e s u l t s an d p e r f o r m a n c e a p p ra i s a l h a v e s h o w n t h a tt h e o b j e c t i v e o f t h e p r o j e c t w a s a c h i e v e d . T h e p r o d u c t i v i t y o f t h e c u s t o m e r s e r v i c e p e r s o n n e l h a s b e e n i n c r e a s e d d u e t o c l o s esupervision. F urthermore, t he c o m m u n i c a t i o n c h a n n e l h a s b e e ne s t a b l i s h e d f o r b e t ter cooperation bet ween sub-units.T h e a c h i e v e m e n t o f c u stomer service provi d e d 8 3 7 6 5 o f p h o n ec u s t o m e r s e r v i c e a n d a ls o p r o v i d e d 2 5 7 6 9 o f fl o w a n d p r o c e d u r ea n d a i m e d t o a s s i s t t he applicants in thi s p h a s e . A n d t h ea c h i e v e m e n t o f I T m a i ntenance service provided 2465 of ITmaintenance o per..." ， 欄位Project Year的內容是2015 ， 欄位Organizer的內容是"Department of Waste Management" ， 欄位Executive Unit的內容是"訊達電腦股份有限公司" ， 欄位Reporting download URL的內容是https://epq.epa.gov.tw/project/filedownload.aspx?fid=110246 ， 欄位Publish Date的內容是20160201 。
Project Title
"Toll－free consulting service of industrial waste and maintenance plane of technology equipments"
Project Subject
"The objective of this project, in industrial waste control centers to assist the EPA in response to policies to promote decree modifications and amendments Internet bulletin reporting increasing number of enterprises, in order to provide the required service and maintenance industry consulting network reporting the efficacy of soft hardware equipment.With increasing demands on the Internetwaste control service and satisfying the requirement from the latest amendedWaste Disposal Act, this project was designed into two parts, one was toprovide waste control consultative service through dedicated customer servicecenter, and another was to strengthen the online waste reporting systemthrough information technology maintenance service.I n t h e c u s t o m e r s e r vice center, A pers onnel of seven wasa s s i g n e d a n d r e s p o n d i ng for answering the t o l l f r e e n u m b e rc a l l i n g f r o m e n t e r p rise or the environ mental relatedg o v e r n m e n t a l a g e n c i es regarding the us e of online waster e p o r t i n g s y s t e m . T h e p e r s o n n e l w a s w e l l - t r a i n e d f o r w a s t e f l o wa n d p r o c e d u r e a n d a i m ed to assist the app l i c a n t s w i t h i s s u ea r i s e s f r o m o n l i n e reporting process. In addition, onet e c h n i c a l e n g i n e e r w a s stationed at the E P A r e s p o n s i b l e f o rr e s o l v i n g I T r e l a t e d issues of the online waste reportings y s t e m .T h i s p r o j e c t w a s c a refully planned and implemented ina c c o r d a n c e w i t h p r o j e c t management standa r d s , w h i c h i n c l u d e dd e f i n i n g p r o j e c t go a l s a n d o b j e c t i v e s , s p e c if y i n g t a s k s a l o n gw i t h c a r e f u l c o n t r o ls and management. It also includedi m p l e m e n t i n g t h e c o m p uter information sys t e m t o p r o v i d e t h ea c h i e v e m e n t r e p o r t a n d the performance evaluation report.U p o n j o b p e r f o r m a n c e appraisal, good p erformers weree n c o u r a g e d a n d a s s i g n e d h i g h e r g o a l s f o r f u t u r e j o b p e r f o r m a n c e.O n t h e o t h e r h a n d , b e l o w - a v e r a g e p e r f o r me r s we r e c o n t i n u o u s l ye v a l u a t e d a n d c o a c h e d . If necessary, corr e c t i v e a c t i o n s t oi m p r o v e wo r k p e r f o r m a n c e w e r e d e v e l o p e d t o a ssist p ersonnel inp r o f e s s i o n a l c u s t o m e r s e r v i c e d e ve l o p m e n t a n d i n a c h i e v i n g t h eproject goals.I n t h i s r e p o r t , s t a t i st i c s a n d c h a r t s w e re p r o v i d e d f o r b e t t e ru n d e r s t a n d i n g o n the a chievements of the project. The s ervicec a l l s w e r e a n a l y z e d an d c a t e g o r i z e d , a n d t h e a m o u n t o f ca l l ss e r v e d b y e a c h c u s t o m e r s e r v i c e p e r s o n w e r e q u a n t i f i e d a s w e l la s t h e s y s t e m m a i n t enance status.T h e s t a t i s t i c r e s u l t s an d p e r f o r m a n c e a p p ra i s a l h a v e s h o w n t h a tt h e o b j e c t i v e o f t h e p r o j e c t w a s a c h i e v e d . T h e p r o d u c t i v i t y o f t h e c u s t o m e r s e r v i c e p e r s o n n e l h a s b e e n i n c r e a s e d d u e t o c l o s esupervision. F urthermore, t he c o m m u n i c a t i o n c h a n n e l h a s b e e ne s t a b l i s h e d f o r b e t ter cooperation bet ween sub-units.T h e a c h i e v e m e n t o f c u stomer service provi d e d 8 3 7 6 5 o f p h o n ec u s t o m e r s e r v i c e a n d a ls o p r o v i d e d 2 5 7 6 9 o f fl o w a n d p r o c e d u r ea n d a i m e d t o a s s i s t t he applicants in thi s p h a s e . A n d t h ea c h i e v e m e n t o f I T m a i ntenance service provided 2465 of ITmaintenance o per..."
Project Year
2015
Organizer
"Department of Waste Management"
Executive Unit
"訊達電腦股份有限公司"
Reporting download URL
Publish Date
20160201
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