""2014"This abstract covers the following details for the projec
「""2014"This abstract covers the following details for the projec」於資料集「EPQSummary_WasteManagement」由單位「行政院環境保護署」的郭先生所提供，聯繫電話是02-2311-7722 EXT.2399，最近更新時間為：2022-01-15 01:13:53。 欄位Project Title的內容是"" ， 欄位Project Subject的內容是"This abstract covers the following details for the project: the operation processes involved in establishing the Recycling Hotline, including the methodology, standards, and planning, as well as a comprehensive reporting system and related equipment, free recycle information inquiries for controlled items, consultation, offence reporting, petition, and case reporting. The Recycle Hotline is an operation that involves EPA, localpolice/environment unit,and vendors, which effectively handles the reported abandoned cars with tracking endeavors. Additionally, improvements for recycling performance were enabled by wording in line with EPA’s education and communication, as well as case management and related follow-up efforts.A total of 251, 735 calls were received between January 2014 and December 2015. 138, 076 (54.85%) calls were managed by automated voice response system, and 113, 659 (45.15%) calls requested representative assistance. As high as 99.82% calls requiring rep service were answered.Out of all calls received, 18,058 were voice messages from calls during off hours, 365 were forwarded for further handling, 2596 reported abandoned vehicles, and 269 were for information requests.In order to better understand the appropriateness and usefulness of content provided by the Recycling Hotline and the satisfaction toward the 0800 toll-free hotline, a survey was conducted, covering the following areas: Overall satisfaction for the Recycling Hotline, Satisfaction for the Voice System, Satisfaction for representative service, Overall satisfaction for recycle-related service. Additionally, our company reviewed the 24-hour automated voice response system each quarter to monitor the usage. The satisfaction survey findings were used as reference for system improvement and user friendly service.To pursue excellence, our company continued to develop more professionals to provide better project trainings and fine-tuned the system for improvement. As we are dedicated to higher satisfaction, we believe the Recycle Hotline can bring good services with true quality for EPA. " ， 欄位Project Year的內容是2014 ， 欄位Organizer的內容是"Recycling Fund Management Board" ， 欄位Executive Unit的內容是"台灣優勢客服科技股份有限公司" ， 欄位Reporting download URL的內容是https://epq.epa.gov.tw/project/filedownload.aspx?fid=116122 ， 欄位Publish Date的內容是20160401 。
Project Title
""
Project Subject
"This abstract covers the following details for the project: the operation processes involved in establishing the Recycling Hotline, including the methodology, standards, and planning, as well as a comprehensive reporting system and related equipment, free recycle information inquiries for controlled items, consultation, offence reporting, petition, and case reporting. The Recycle Hotline is an operation that involves EPA, localpolice/environment unit,and vendors, which effectively handles the reported abandoned cars with tracking endeavors. Additionally, improvements for recycling performance were enabled by wording in line with EPA’s education and communication, as well as case management and related follow-up efforts.A total of 251, 735 calls were received between January 2014 and December 2015. 138, 076 (54.85%) calls were managed by automated voice response system, and 113, 659 (45.15%) calls requested representative assistance. As high as 99.82% calls requiring rep service were answered.Out of all calls received, 18,058 were voice messages from calls during off hours, 365 were forwarded for further handling, 2596 reported abandoned vehicles, and 269 were for information requests.In order to better understand the appropriateness and usefulness of content provided by the Recycling Hotline and the satisfaction toward the 0800 toll-free hotline, a survey was conducted, covering the following areas: Overall satisfaction for the Recycling Hotline, Satisfaction for the Voice System, Satisfaction for representative service, Overall satisfaction for recycle-related service. Additionally, our company reviewed the 24-hour automated voice response system each quarter to monitor the usage. The satisfaction survey findings were used as reference for system improvement and user friendly service.To pursue excellence, our company continued to develop more professionals to provide better project trainings and fine-tuned the system for improvement. As we are dedicated to higher satisfaction, we believe the Recycle Hotline can bring good services with true quality for EPA. "
Project Year
2014
Organizer
"Recycling Fund Management Board"
Executive Unit
"台灣優勢客服科技股份有限公司"
Reporting download URL
Publish Date
20160401
「""2014"This abstract covers the following details for the projec」所屬的資料集：「EPQSummary_WasteManagement」的其他資料
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"Maintenance and Application of Industrial Waste Management Information System of 2021"
Project Subject：
"This project contained numerous tasks, namely assisting the Environmental Protection Administration
Project Year：
2021
Organizer：
"Department of Waste Management"
Project Title：
"2017 Chiayi City Recycling Work Plan"
Project Subject：
"The main purpose of this project is to control and improve the resource recycling conditions in Chi
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2017
Organizer：
"Environmental Protection Bureau, Chiayi City"
Project Title：
"Project of the Management Reviewing and Regulations Amendment on Industrial Waste Disposal Plan"
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2015
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"Department of Waste Management"
Project Title：
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Project Subject：
"For the emerging products, designated by Environmental Protection Administration, such as large-siz
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2021
Organizer：
"Department of Waste Management"
Project Title：
"The service of promoting reuse product operation management and quality control"
Project Subject：
"In order to promote resource sustainability, EPA intends to implement product verification, through
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2021
Organizer：
"Department of Waste Management"
Project Title：
"Developing the Metal Recycling Technology for Waste Lithium Batteries"
Project Subject：
"In recent years, the widespread usage of lithium batteries had led to a large amount of waste. Ther
Project Year：
2016
Organizer：
"Recycling Fund Management Board"
Project Title：
"Environmental Service Industry Cross-Strait Communication-the resource recycling and waste clearanc
Project Subject：
"To popularize the related works of resource recycling and waste management in cross-strait, this pr
Project Year：
2014
Organizer：
"Recycling Fund Management Board"
Project Title：
"Annual Chiayi County Waste and Sanitation Management Project"
Project Subject：
"The program is scheduled to run from January 1, 2006 until December 31, 2006 for a total of 12 mont
Project Year：
2017
Organizer：
"Environmental Protection Bureau, Chiayi County"
Project Title：
"Waste Vehicles Recycle Awards Application Review and approval project."
Project Subject：
"EPA setup the incentive policy to encourage people do the right way for their wasted vehicles. In
Project Year：
2017
Organizer：
"Recycling Fund Management Board"
Project Title：
""
Project Subject：
"This study focuses on the negative and positive components of scrap lithium-iron battery for materi
Project Year：
2016
Organizer：
"Recycling Fund Management Board"
Project Title：
"2017 Counseling project for farm applications of livestock digestate and declaration and payment of
Project Subject：
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Project Year：
2017
Organizer：
"Department of Water Quality Protection"
Project Title：
"The Auditing and Certification Project of the Regulated Recyclable Waste （Non-Plastics Waste Contai
Project Subject：
"According to the results of non-plastic waste containers auditing and certification from Jan 01, 20
Project Year：
2017
Organizer：
"Recycling Fund Management Board"
Project Title：
"2018-2019 Implementing Agencies Enhanced the Promotion of Resource Recycling Project"
Project Subject：
"This project enhances the recycling outcomes, formulates and implements the strategies related to r
Project Year：
2018
Organizer：
"Recycling Fund Management Board"
Project Title：
"Toll－free consulting service of industrial waste and maintenance plane of technology equipments"
Project Subject：
"The purpose of this project aims to provide the industries with hardware and software equipment for
Project Year：
2017
Organizer：
"Department of Waste Management"
Project Title：
""
Project Subject：
"Over the years, agriculture, fishery, and animal industry have been the major industry in Yulin Cou
Project Year：
2014
Organizer：
"Environmental Protection Bureau Yunlin County"
Project Title：
"A project to develop clean management and resource circulation strategies for construction and demo
Project Subject：
"Most construction and demolition wastes are stable and harmless substances, and these are also main
Project Year：
2021
Organizer：
"Department of Waste Management"
Project Title：
"Improving and Enhaning of Resource Recycling In Miaoli（2015）"
Project Subject：
"Improving and Enhaning of Resource Recycling In Miaoli（2015）"
Project Year：
2015
Organizer：
"Environmental Protection Bureau Miaoli County Government"
Project Title：
"2016 Kaohsiung City Project of Recycling Appearance Trasformation and Inspection"
Project Subject：
"To reshape the image of Scavengers, recyclers and community recycling stations, a complete chain op
Project Year：
2016
Organizer：
"Environmental Protection Bureau Kauhsiung City Government"
Project Title：
"General Waste Reduction Planning and Promote Project 2017."
Project Subject：
"This Project was implemented over the period May 12th – December 31st, 2017. The main objectives of
Project Year：
2017
Organizer：
"Department of Waste Management"
Project Title：
"Development of enhancing recycled purity and its high value application for waste recycled PLA cont
Project Subject：
"PLA waste had grown up annually by more and more application at supermarket, for example the egg bo
Project Year：
2016
Organizer：
"Recycling Fund Management Board"
Project Title：
"The Internet Promotional Activities of Recycling in 2017"
Project Subject：
"The Internet Promotional Activities of Recycling in 2017"
Project Year：
2017
Organizer：
"Environmental Protection Bureau, Taichung City"
Project Title：
"Waste recycling guidance and control , promote and set the village of recycling station in Taichung
Project Subject：
"-"
Project Year：
2019
Organizer：
"Environmental Protection Bureau, Taichung City"
Project Title：
"Waste Vehicles Recycle Awards Application Review and approval project."
Project Subject：
"EPA setup the incentive policy to encourage people do the right way for their wasted vehicles. In
Project Year：
2018
Organizer：
"Recycling Fund Management Board"
Project Title：
"The 2019 and 2020 Guidance Project on the Reporting of Recycling Operating Volume for the Responsib
Project Subject：
"This project was implemented from January 1, 2019 to December 31, 2020. Based on the statistics of
Project Year：
2020
Organizer：
"Recycling Fund Management Board"
Project Title：
"image limproving"
Project Subject：
"Recycling system for the jurisdiction in Kaohsiung, community and individual operators such as the
Project Year：
2014
Organizer：
"Environmental Protection Bureau Kauhsiung City Government"
Project Title：
"Development of the Separation of Tin/Lead Metals from Waste PCB Solders."
Project Subject：
"This project is focused on the recovery separation of tin-lead solder from waste printed circuit bo
Project Year：
2015
Organizer：
"Recycling Fund Management Board"
Project Title：
"Industrial Waste Import Management Review Program"
Project Subject：
"The purpose of this project is to strengthen the import waste management system and promote the opt
Project Year：
2016
Organizer：
"Department of Waste Management"
Project Title：
"The Project of the Levy Charging for Regulated Recyclable Containers and the Management Improving o
Project Subject：
"In respect of unregistered container enterprises investigation, this project submitted 661 suspecte
Project Year：
2019
Organizer：
"Recycling Fund Management Board"
Project Title：
"Project of Investigation and Analysis of Waste Tire Recycling System and Rate Review"
Project Subject：
"This project is to investigate, analyze and evaluate the waste tire recycling system and
rate. The
Project Year：
2017
Organizer：
"Recycling Fund Management Board"
Project Title：
"Proper Management and Recycling Strategies Analyses of Waste Vehicles 2018"
Project Subject：
"The implementations were summarized as the following,1. Enhance the recycling effect and the achiev
Project Year：
2018
Organizer：
"Recycling Fund Management Board"
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